Program Overview:
The appropriate method of receiving complaints, dealing with recalls and the method of record-keeping is an essential part of QAP role. This training program provides a step-by-step guide to all aspects of complaint and recall systems and includes case studies.
- Recall procedure
- Complaint procedure
- Annual product reviews
- Risk management systems
- Implementing corrective actions
- Establishing preventative actions
- Corrective and Preventive Action Plans
- Follow-up and closure
- Change control systems
- Gap analysis/Process Map
- Data handling and trending
- Retained Samples
- Adverse Reactions
- Destruction Procedures
- Deviations/Investigations
- Record Keeping Systems
